return and refund policy
At Krown Khaos, we take pride in creating quality apparel and accessories. If you are not completely satisfied with your purchase, please review our return policy below.
Returns
We accept returns within 14 days of delivery for eligible items.
To qualify for a return, items must be:
Unworn and unused
In original condition
Free of stains, odors, or damage
Returned with original tags and packaging
Non-Returnable Items
The following items cannot be returned:
Sale or clearance items
Gift cards
Custom or made-to-order products
Items marked as final sale
Exchanges
If you need a different size or received a defective item, please contact us within 7 days of delivery.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please email us within 48 hours of delivery with:
Your order number
Photos of the item
A brief description of the issue
We will work to resolve the issue as quickly as possible.
Refunds
Once your return is received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be issued to your original payment method within 5–10 business days.
Original shipping charges are non-refundable.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or we made an error with the order.
Contact Us
For return requests or questions, contact us at:
Email: support@krownkhaos.com